RMA will only be issued after consulting IT Partners technical support. All endeavours will be made to rectify any difficulties you may encounter, so please contact our technical support staff on (03) 9532 4675 before claiming a credit.


Warranty Terms and Conditions

All warranty is subject to manufacturer's terms and conditions.
Ensure you have proof of purchase and are the legal owner of the product, where required.
Ensure the product is within the warranty service period.
All physical damage to the product will void warranty terms.
Missing, defaced or illegible serial numbers will void warranty terms.
Ensure proper packaging for shipping: Anti-static packaging must be used.
Product is packed securely in a box with sufficient padding to manufacturer's specification to prevent movement or shock.

Box is clearly marked on the outside with he RMA number and owner's details.
It is the responsibility of the owner/purchaser to ensure all conditions are fully observed.
All shipping costs to the RMA dept. are the responsibility of the owner/purchaser.
It is the reponsibility of the owner/purchaser to ensure the product reaches IT Partners in an undamaged condition.

Warranty may be void if the above conditions are not observed.

IT Partners shall not be responsible for loss of data in any product returned for warranty service. Do not return any attached accessories with the faulty product.
IT Partners assumes no responsibility for any item attached to the product returned for RMA.

Charges A service charge may be applicable where the product is found to be in proper working order when claimed to be faulty.

Accessories when sent together with the faulty (RMA) product will attract a handling charge.
All RMA numbers are valid for 14 days only. If the product under RMA is not returned within the 14 day period from date of RMA number issue, a new RMA number application must be applied for.
Each repeat RMA application may attract an administration fee which is payable before a new RMA number is issued or prior to return of the replacement.

A service fee is payable for RMA requests from those who are not customers of IT Partners.

DOA: Dead On Arrive;
TAT: Turn Arount Time;
BTO: Build To Order;
AWR: Advance Warranty Replacement;
RTB: Return To Base (IT Partners);
DRTV: Directy Return To Manufacturer by Customer;
BTG: Build To Go; POP: Proof of Purchase
S/N: Serial Number


Manufaturer Product Group DOA Replacement Note 1 Warranty Term How to Return Verification TAT Note 6 Warranty Service Method
4KUS Optical Devices 7 days POP 1 years RTB IT Partners Invoice 2 days IT Partners to provide a replacement unit
Abit Motherboard 7 days POP 2 years RTB S/N 2 days IT Partners to provide a replacement unit
Abit Graphic Card 7 days POP 1 years RTB S/N 2 days IT Partners to provide a replacement unit
Adaptec SCSI Adapter
Raid Card (AAA-)
Raid Card (ASR-) 		7 days POP 5L years
5L years
3L years		 RTB S/N 5 days Call Adaptec Tech Support on (02) 9416 0698
Arena RAID System 7 days POP 1 year RTB S/N 2 days Repair
ATP Memory 7 days POP Limited Lifetime RTB IT Partners Invoice 2 days IT Partners to provide a replacement unit
BenQ CRT 14 days POP 3 years On-site S/N Note 5 Call BenQ Service Coordinator 02 9714 6818
BenQ Optical Devices 14 days POP 2 years DRTV S/N Note 5 Call BenQ Service Coordinator 02 9714 6818
BenQ LCD 14 days POP 3 years On-site S/N Note 5 Call BenQ Service Coordinator 02 9714 6818
BenQ Projector & Accessories 14 days POP 2 years DRTV S/N Note 5 Call BenQ Service Coordinator 02 9714 6818
BenQ Scanner 14 days POP 1 year DRTV S/N Note 5 Call BenQ Service Coordinator 02 9714 6818
BenQ Keyboard & Mouse 14 days POP 1 year DRTV S/N Note 5 Call BenQ Service Coordinator 02 9714 6818
BenQ Digital Camera 14 days POP 1 year DRTV S/N Note 5 Call BenQ Service Coordinator 02 9714 6818
BTC Keyboard & Mouse 7 days POP 1 year RTB IT Partners Invoice 2 days IT Partners to provide a replacement unit
Canon Scanner & Inkjet Printer 7 days POP 1 year RTB S/N 2 days IT Partners to provide a replacement unit
Dlink Network Adapter 14 days POP Limited Lifetime (Note 1) DRTV S/N Note 5 Call D-Link Technical Support on 1800-177- 100
Dlink 10Mbps Hubs 14 days POP Limited Lifetime Note 1 DRTV S/N Note 5 Call D-Link Technical Support on 1800-177- 100
Dlink 100Mbps Hubs
10/100/1000 Switches 		14 days POP 3 years DRTV S/N Note 5 Call D-Link Technical Support on 1800-177- 100
Dlink Repeaters
Transceivers 		14 days POP 1 year DRTV S/N Note 5 Call D-Link Technical Support on 1800-177- 100
Dlink Printer Server 14 days POP 1 year DRTV S/N Note 5 Call D-Link Technical Support on 1800-177- 100
Dlink Router, Bridges 14 days POP 1 year DRTV S/N Note 5 Call D-Link Technical Support on 1800-177- 100
Dlink Faxmodem 14 days POP 3 years DRTV S/N Note 5 Call D-Link Technical Support on 1800-177- 100
Dlink Power Adapter, PSU 14 days POP 1 year DRTV S/N Note 5 Call D-Link Technical Support on 1800-177- 100
Dlink Wireless 14 days POP 3 years DRTV S/N Note 5 Call D-Link Technical Support on 1800-177- 100
Dlink Antenna 14 days POP 1 year DRTV S/N Note 5 Call D-Link Technical Support on 1800-177- 100
Dlink DSL Modems & Routers 14 days POP 3 years DRTV S/N Note 5 Call D-Link Technical Support on 1800-177- 100
Dlink VPN Routers 14 days POP 1 year DRTV S/N Note 5 Call D-Link Technical Support on 1800-177- 100
Dlink KVM Switches 14 days POP 1 year DRTV S/N Note 5 Call D-Link Technical Support on 1800-177- 100
Enlight Computer & Server Chassis 7 days POP 1 year RTB IT Partners Invoice 2 Days IT Partners to provide replacement unit
Epson Ink Jet Printer 7 days POP 1 year RTB S/N 2 Days Call Epson on 1300 361 054
Gigabyte Motherboard 7 days POP 2 years RTB S/N 2 days IT Partners to provide a replacement unit
Gigabyte Graphic Card 7 days POP 2 years RTB S/N 2 days IT Partners to provide a replacement unit
Gigabyte Server 7 days POP 3L years RTB S/N 2 days IT Partners to provide a replacement unit
HP Ink Jet Printer 7 days POP 1 year RTB (DOA)/ pick-up (RA) S/N Note 5 Call HP on 131047 or 131347
HP Laser Jet Printer 7 days POP 2 years RTB (DOA)/ pick-up (RA) S/N Note 5 Call HP on 131047 or 131347
HP Tape Backup Drive 7 days POP 1 year RTB (DOA)/ pick-up (RA) S/N Note 5 Call HP on 131047 or 131347
HP Toner & Cartridge 7 days POP 1 year RTB (DOA) Invoice Note 5 Call HP on 131417
Hyundai LCD/CRT Monitor 7 days POP 3 years RTB (DOA)/ 100km onsite IT Partners Invoice Note 5 Refer to Hyundai Service Policy / Procedure
IBM Thinkpad R31, R32 & A31 series 7 days POP 1 year Express Pickup S/N Note 5 End user call IBM Australia on 131 426
IBM Thinkpad A series (p models) T & X series 7 days POP 3 years Express Pickup S/N Note 5 End user call IBM Australia on 131 426
IBM Netvista 7 days POP 3L years
Note 3		 Express Pickup S/N Note 5 End user call IBM Australia on 131 426
Intel Tray CPU, Mobile CPU 7 days POP 1 year RTB Batch No 2 days IT Partners to provide a replacement unit
Intel Boxed Graphic Adapter 7 days POP 5L years RTB or AWR S/N 2-5 days Call Intel Customer Servive(ICS) 1800-649-931
Intel Boxed CPU 7 days POP 3L years RTB or AWR Batch No 2-5 days Call Intel Customer Servive(ICS) 1800-649-931
Intel Boxed Motherboard 7 days POP 3L years RTB or AWR S/N 2-5 days Call Intel Customer Servive(ICS) 1800-649-931
Intel Express Stackable Hub 7 days POP 3L years RTB or AWR S/N 2-5 days Call Intel Customer Servive(ICS) 1800-649-931
Intel Express 500 Switch 7 days POP 3L years RTB or AWR S/N 2-5 days Call Intel Customer Servive(ICS) 1800-649-931
Intel Express Gigabit Switch 7 days POP 1L years RTB or AWR S/N 2-5 days Call Intel Customer Servive(ICS) 1800-649-931
Intel Express Routers 7 days POP 1L years RTB or AWR S/N 2-5 days Call Intel Customer Servive(ICS) 1800-649-931
Intel Internet/Email Station 7 days POP 1 years RTB or AWR S/N 2-5 days Call Intel Customer Servive(ICS) 1800-649-931
Intel Boxed PRO/100
PRO/100+
PRO/1000 Adapter 		7 days POP Limited Lifetime Note 1 RTB or AWR S/N 2-5 days Call Intel Customer Servive(ICS) 1800-649-931
Intel Server Chassis 7 days POP 3L years RTB or AWR S/N 2-5 days Call Intel Customer Servive(ICS) 1800-649-931
Intel Intel Retail Product 7 days POP 1L years RTB or AWR S/N 2-5 days Call Intel Customer Servive(ICS) 1800-649-931
Intel ISP Server Platform 7 days POP 3L years RTB or AWR S/N 2-5 days Call Intel Customer Servive(ICS) 1800-649-931
Iomega Removable Storage, Media 7 days POP 1 year RTB S/N 2-5 days Call Iomega Customer Service on 02 8223 9140
Kingston Memory 7 days POP Limited Lifetime RTB IT Partners Invoice 2 days IT Partners to provide a replacement unit
Lemel Memory (Hyundai Chip, PQI Chip, IBM/Micron) 7 days POP 3 years RTB S/N 2 days IT Partners to provide a replacement unit
Lite-on Optical Devices 7 days POP 2 years RTB Date Code 2 days IT Partners to provide a replacement unit
Lite-on Motherboard 7 days POP 2 years RTB S/N 2 days IT Partners to provide a replacement unit
Logitech Mouse 7 days POP 1 year RTB IT Partners Invoice 2 days IT Partners to provide a replacement unit
Logitech Speakers 7 days POP 2 years RTB IT Partners Invoice 2 days IT Partners to provide a replacement unit
Microsoft IntelliMouse, Standard Mouse 7 days POP 3 years RTB Date Code 2 days IT Partners to provide a replacement unit
Microsoft TREKKER Mouse 7 days POP 1 year RTB Date Code 2 days IT Partners to provide a replacement unit
Microsoft Keyboard 7 days POP 2 years RTB Date Code 2 days IT Partners to provide a replacement unit
Microsoft Media Materials 7 days POP 1 year RTB COA Note 2 2 days Factory Repair/Swap -- Through IT Partners
MiTAC PC, BTG/BTO 7 days POP 2 years RTB S/N 3 days Repair
MiTAC Chassis 7 days POP 1 year RTB Date Code 3 days IT Partners to provide a replacement unit
Opti-UPS UPS 7 days POP 2 years RTB S/N 7 days Contact Opti Warranty Services on 1800 678 428
Panasonic Floppy Drive 7 days POP 3 years RTB Date Code 2 days IT Partners to provide a replacement unit
Panasonic Printer 7 days POP 1 year RTB S/N 2 days IT Partners to provide a replacement unit
Panasonic DVD-R 7 days POP 1 year RTB Date Code 2 days IT Partners to provide a replacement unit
Philips CRT Monitors 7 days POP 3 years RTB (DOA) 50Km Onsite S/N Note 5 Call Philips 1300 651 993 for onsite pick up
Philips LCD Monitor 7 days POP 3 years RTB (DOA) 50Km Onsite S/N Note 5 Call Philips 1300 651 993 for onsite pick up
Philips Projector 7 days POP 3 years RTB (DOA) DRTV (RA) S/N Note 5 Call Philips 1300 651 993 for onsite pick up
Philips Speaker 7 days POP 1 year RTB (DOA) DRTV (RA) S/N Note 5 Call Philips 1300 651 993 for onsite pick up
Seagate ST320014A 7 days POP 1 year RTB S/N 2 days Refer to after sale service for Seagate IDE/SCSI Drives
Seagate IDE Hard Drive, SCSI Medalist Pro 7 days POP 1 year RTB S/N 2 days Refer to after sale service for Seagate IDE/SCSI Drives
Seagate SCSI HDD, Barracuda, Cheetah & Cheetah X15 families 7 days POP 5 years RTB S/N 2 days Refer to after sale service for Seagate IDE/SCSI Drives
Seagate SCSI HDD, Barracuda ES Series (ST318437, ST318438, ST336737 & ST336938 families) 7 days POP 3 years RTB S/N 2 days Refer to after sale service for Seagate IDE/SCSI Drives
Seagate Travan Tape Backup Drive 7 days POP 2 years RTB S/N 2 days Refer to after sale service for Seagate IDE/SCSI Drives
Seagate DDS Tape Backup Drive 7 days POP 3 years RTB S/N 2 days Replacement by Seagate REACT - (02) 9725 3366
Tekram SCSI Adapter 7 days POP 3 years RTB S/N 2 days IT Partners to provide a replacement unit
ViewSonic CRT Monitor 7 days POP 3 years RTB (DOA) Pick-up (RA) S/N Note 5 Call ViewSonic Service Centre 1800-880-818 or 02 9929 3955
ViewSonic LCD Monitor 7 days POP 3L years RTB (DOA) Pick-up (RA) S/N Note 5 Call ViewSonic Service Centre 1800-880-818 or 02 9929 3955
Yamaha CDRW 7 days POP 1 year RTB S/N 10 days Factory Repair/Swap -- Through IT Partners
Yamaha Speaker 7 days POP 1 year RTB S/N 2 days IT Partners to provide a replacement unit


Limited Life Time Warranty Terms

Note 1:
1) DRTV if distributionship ends
2) One year for AC Adapter/PSU/Fan
3) Three years or EOL(End-of-Life) whichever is longer
Note 2:
Microsoft software warranty returns must have full media plus COA (Certificate Of Authenticity)
Note 3:
IBM 3 Years Limited Warranty: 1st year full warranty plus on-site service;
2nd / 3rd year warranty covers parts only
Note 4
The stated TAT is achieved subject to availability of stock
Note 5
Customer to confirm TAT with Vendor direct


Remarks *Out of warranty service: Pre-paid Quotation charge ($66 inc GST, not refundable) plus the final quotation (Labour+parts+freight+GST)
*Return Authorization Service via fax (03) 9532 4971 to IT Partners office. Goods can not be returned without RAS No.

IT Partners International Pty Ltd
ACN 088 576 283

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